PLEASE NOTE: Due to COVID-19 there have been unexpected delays in shipping to some locations, this had added additional time to our quotes below. At this stage we are unable to predict which locations will be affected by these delays, especially with International orders. Please be aware of these delays (that are out of our control) before placing your order. 

 

Kitten D'Amour have updated their Shipping & Returns policy as of the 29th of April 2020. If you have a made a purchase before this date our old policy will still apply.

 

KITTEN D’AMOUR SHIPPING & RETURNS:

All Kitten D’Amour in-stock online orders are shipped within 1 -2 business days of purchase. All the times outlined below are estimates and are not guaranteed. Sometimes unforeseen circumstances do arise, (i.e.: public holidays) that may cause delays in shipping. Kitten D'Amour endeavours to update you directly by e-mail and keep you informed every step of the way!

Kitten D’Amour creates a limited number of items in each Design, those Designs are shared between the online store and our physical Boutiques. There may be occasions when your selected Design is out of stock in our Head Office and will need to be sourced from our Boutiques. This may delay the delivery of your parcel, but you will receive a courtesy e-mail informing you of the updated shipping time frame (your beautiful Design will be worth the wait)!

Due to the limited nature of Kitten D’Amour Designs, we may sell out of a Design or size with little to no notice, in the event of this happening you will be offered a full refund.

  

ORDERS WITHIN AUSTRALIA: 

FREE REGULAR shipping for orders over $75 (5-8 business days)

FREE EXPRESS shipping for orders over $150 (2-6 business days)

$10 regular shipping for all orders under $75 AU wide.

EXPRESS POST PLATINUM $35 (1-3 business days) Cut off time for this service is 2pm. Please contact online@kittendamour.com with your postcode for an accurate quote on postage time.

 

ORDERS TO NEW ZEALAND:

FREE REGULAR shipping for orders over $150 (5-14 days)

$15 for orders under $150 (5-14 days)

 

INTERNATIONAL ORDERS:

FREE PACK & TRACK shipping for orders over $200 (7 to 20 business days) depending on your location. 

$30 PACK & TRACK for orders under $200.

All taxes, duties, and customs fees are the responsibility of the recipient of the package.

 

All purchases are sent via Australia Post and include a tracking number with direct e-mail updates with each scan, (it may take 24-48 hours for scan updates to be visible). All parcels require a signature on arrival unless specifically requested otherwise by the customer.

If you ever receive a package that has been safe dropped without your request, please notify Kitten D’Amour online@kittendamour.com

 

Are you experiencing delays in receiving or returning your item?

Or need more information on postage policies? Click here. 

 

 KITTEN D’AMOUR RETURNS:

Online Kittens are standing by to guide you in selecting the best size for you! We would love for you to find the perfect fit on your first purchase, so do not hesitate to contact online@kittendamour.com if you would like some one on one advice from our Online Stylists! 

All Kitten D’Amour Designs are handmade in limited quantities, to the highest standard, making each Design as unique as possible, including the beautiful fit.

We understand it can be hard to select the right size & Design when shopping online and we want you to adore your new Design as much as we do! However, if your purchase isn’t quite right, we’re happy to offer an exchange or store credit within 28 days* of purchase in accordance with our Returns Policy below.  

If you are unable to return your item within 28 days of purchase, please contact Kitten D’Amour directly returns@kittendamour.com before your purchase reaches the 28 day limit. Kitten D’Amour reserves the right to reject returns beyond the return period limit.

 

 

RETURN CHECK LIST:

All returns are subject to the following check list, except in the rare case of faulty items which may be returned in accordance with the faulty item section at the bottom of this page.

Online returns are also accepted in-store at all Boutiques, but we recommend contacting a store or returns@kittendamour.com first to secure your desired Design or size for exchange.

-       We use the tracking delivery date of your online purchase as your start date. Your 28 days will commence the day your purchase is scanned as delivered.

-       In-store purchases will use the date printed on your receipt.

Kitten D’Amour reserves the right to reject returns which do not meet the above returns checklist. If your return does not meet the above checklist please make contact with returns@kittendamour.com before posting your item or your package will be returned to sender.

 

HOW TO EXCHANGE/RETURN YOUR ORDER (AUSTRALIA ONLY):

Please be careful when you unwrap your purchase as your packaging can be turned inside out to use for a return if needed.

For the fastest fuss free return, please e-mail returns@kittendamour.com with the subject: ORDER NUMBER & YOUR NAME. Please tell us why you are returning your item and your desired outcome, either an exchange or credit.

If you are exchanging an item please tell us which item you would like instead, then:

RETURN ADDRESS WILL AUTO FILL TO:

Kitten D'Amour RETURNS

Unit 2/18 Merrit Street

Capalaba, QLD, 4157

 

-       Kitten D’Amour is not liable for any cost, loss, damage or delay arising from, or in connection with, the transport and return of the goods to Kitten D’Amour.

-       If you have any concerns or it’s past the above timeframe outlined please e-mail returns@kittendamour.com for the fastest assistance. 

The return postage for your exchanged item (this is the item we are sending back to you) will be covered by Kitten D’Amour, this applies to full price purchases only. Sale items do not qualify for free return shipping and the buyer will be invoiced $8.50 to cover this cost. A sale item exchange will not be processed until this invoiced amount is paid.


An item is considered a “Sale” Item when:

 

A Kitten D’Amour store credit is valid for 3 years from the date issued. Store credits are excluded from some promotional offers.

Please note: Promotional codes & coupons such as: Kitten Rewards & VIK discounts cannot be reimbursed as store credits. However, these discounts can be exchanged to the value of a qualifying item within 28 days of purchase. If you’re unsure please contact online@kittendamour.com

 

PROMOTIONAL RETURNS:

If you change your mind on a purchase that includes a Kitten D’Amour free gift and wish to return your purchase for an exchange or store credit, you are entitled to and welcomed to keep your free gift. Promotional gifts have no store credit or cash value and can not be exchanged for another item. 

 

HOW TO EXCHANGE/RETURN YOUR ORDER (INTERNATIONAL):

Please contact returns@kittendamour.com within 7 days of your purchase arriving to arrange an exchange or store credit. Please note: Kitten D’Amour is happy to accept exchanges or store credits within 28 days for international purchases, but all postage costs must be covered by the buyer. This includes the return shipping fee and the shipping fee for the exchanged item.

 

FAULTY ITEMS:

If you believe the item you have purchased is faulty you MUST inform Kitten D’Amour within *7 days of your purchase arriving online@kittendamour.com.

Please note: if faults occur after the garment has been worn generally this is not the responsibility of Kitten D'Amour depending on the time frame being ‘Reasonable’. These situations will be determined on a case to case basis.

Kitten D'Amour has the right to refuse responsibility after the garment has been worn.

In the event an item is deemed faulty, Kitten D’Amour will offer to repair, replace or refund the value of the item. An item is not faulty if it suffers damage due to the customer not following the labelled care instructions or if the customer has damaged the garment due to their own wear. Please follow the care instructions provided to ensure a long life for your Kitten D’Amour Design.

 

STEP 1: REPORT A FAULTY ITEM

STEP 2: ASSESSING THE ITEM

STEP 3: THE OUTCOME

A fault is deemed “extensive” if:

 

If you were informed the items were faulty at the time of purchase, you will not be eligible to process a faulty return.

 

If you have any questions please e-mail online@kittendamour.com